Communication

All communication is handled via email to keep a clear record of your project. We do not accept design instructions or revision requests by phone.

Please submit all revisions in one clear, organized email whenever possible. Requests sent across multiple emails may cause delays, confusion, and could incur additional design fees.

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Minimum Order

• Minimum order: 25 of each card type

 

Samples

We offer sample kits so you can see our premium paper stocks and print quality before ordering.

 

Colors

Colors may vary slightly between digital proofs, monitors, printers, and paper stocks. These variations are a normal part of the printing process and are not considered defects.

 

Proof Approval

Please review your proofs carefully before approving them.

You are responsible for:

• Proofreading all wording, spelling, grammar, and dates.

• Confirming all images and information are correct.

• Approving the final proof before printing.

Once you approve your proof and your order enters production:

• Changes cannot be made.

• Refunds or complimentary reprints are not available for approved errors.

 

Photos

If you provide photos, you confirm you own the copyright or have permission to use them.

Please supply:

• High-resolution (300 dpi or higher)

• JPG or PNG format

We are not responsible for poor print quality caused by low-resolution or incorrectly supplied images.

 

Envelopes

Complimentary plain white envelopes are included with invitation orders. No credit is provided if they are not required.

 

Copyright & Intellectual Property

All designs, artwork, and templates remain the intellectual property of A la Carte Paperie.

You may not:

• Copy, reproduce, or redistribute our designs.

• Resell or share digital artwork.

• Claim our designs as your own.

Printed stationery does not include digital files. Digital artwork may be available for purchase separately after your order is complete.

 

Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our control, including natural disasters, postal delays, strikes, power outages, government actions, or other unforeseen events.

 

Professional Conduct

We are committed to providing friendly, professional service and ask that the same courtesy be extended to our team.

Abusive, threatening, or disrespectful behaviour may result in cancellation of your project. Any work completed up to that point will remain payable.

 

Privacy Policy

We collect the information necessary to process your order, including your name, contact details, shipping address, payment information, and any project details you provide.

Your information is used to:

• Process and deliver your order

• Provide customer support

• Meet legal and tax obligations

• Improve our services

We only share your information when necessary with trusted providers, such as our printing and shipping partners, or where required by law.

We retain customer information only as long as necessary to meet legal and business requirements.

If you have questions about your personal information or would like to request access, correction, or deletion (where applicable), please contact us.